Legacy Stays LLC (“Legacy Stays,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, make a reservation, stay at one of our properties, connect to guest services such as WiFi, or otherwise interact with us.

This Privacy Policy should be read together with our Terms & Conditions, Rental Agreement, and Cancellation & Refund Policy. By using our website or services, you acknowledge that you have reviewed this Privacy Policy.

Information We Collect

We may collect information depending on how you interact with our website and services.

Information You Provide

Information you provide directly to us may include:

• full name
• email address
• phone number
• mailing or billing address
• reservation details
• payment-related information
• names of additional guests
• pet information (when applicable)
• communications or inquiries you send to us
• information provided for guest verification when required

If you make a reservation, we may also collect information relating to your stay, such as the property selected, arrival and departure dates, number of guests, and special requests.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address
• browser type
• device type
• operating system
• referring website or traffic source
• pages viewed
• dates and times of visits
• website navigation behavior
• approximate geographic location based on IP address

This information helps us improve website functionality and understand how visitors use our site.

Guest WiFi Information

Some Legacy Stays properties provide guest internet access through managed WiFi networks. When connecting to guest WiFi, guests may be asked to provide basic information such as an email address or accept network terms before accessing the internet.

Information collected may include:

• name
• email address
• device information
• connection timestamps
• limited network information required to operate and secure the service

Guest WiFi services may be operated through third-party platforms such as StayFi or similar providers.

Information From Third Parties

We may receive information from third parties, including:

• booking platforms
• payment processors
• guest verification providers
• fraud prevention services
• property management systems
• analytics and marketing providers

If a guest books through a third-party platform, certain reservation information may be shared with Legacy Stays so that we can manage the stay and communicate with the guest.

How We Use Your Information

We use the information we collect to:

• process and manage reservations
• communicate with you before, during, and after your stay
• provide check-in instructions and guest services
• process payments and refunds
• verify identity and help prevent fraud
• provide customer support
• operate guest WiFi networks and related services
• improve our website, services, and guest experience
• send marketing communications where permitted by law
• comply with legal obligations
• protect our rights, properties, guests, and business operations

Marketing Communications

Legacy Stays may send communications relating to reservations, property updates, travel information, promotions, or special offers.

You may receive these communications if you:

• make a reservation with Legacy Stays
• contact us through our website or services
• provide your email address in connection with a stay
• connect to guest WiFi at one of our properties
• otherwise sign up to receive updates

You may opt out of promotional emails at any time by clicking the unsubscribe link in the email or contacting us directly. Even if you opt out of marketing emails, we may still send transactional communications, such as reservation confirmations, check-in instructions, support responses, or important account notifications.

How We Share Information

Legacy Stays does not sell personal information. We may share information with trusted third parties when necessary to operate our business and provide services. These may include:

• payment processors
• website hosting or technology providers
• reservation and property management systems
• guest verification and fraud prevention providers
• guest communication tools
• WiFi management providers
• analytics and marketing services
• legal, accounting, insurance, or professional advisors

These service providers are permitted to use personal information only as necessary to provide services on our behalf.

Third-Party Booking Platforms

Guests may book Legacy Stays properties through third-party booking platforms such as Airbnb, Vrbo, or other online travel agencies. When reservations are made through these platforms:

• the booking platform collects and processes guest information according to its own privacy policy
• Legacy Stays receives certain reservation information necessary to manage the stay and communicate with guests

Reservation information from these platforms may be transmitted to our property management system so we can coordinate bookings and operate the property. Legacy Stays does not control how third-party booking platforms collect or use personal information. Guests who book through those services should review the applicable platform’s privacy policies.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• ensure the website functions properly
• remember user preferences
• analyze website traffic
• improve website performance
• support marketing and advertising efforts

You can manage cookies through your browser settings. Disabling cookies may affect some website features.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. Payment information is processed through secure third-party payment processors, and we do not store full credit card numbers on our own servers. However, no system for transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to:

• manage reservations and guest relationships
• maintain business and financial records
• comply with legal and regulatory requirements
• resolve disputes and enforce agreements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Security Devices and Property Technology

Some Legacy Stays properties may use exterior security devices, such as entry cameras or smart lock systems, for property security and access management. Any such devices will be disclosed in the property listing or check-in materials. Exterior devices are positioned to monitor entry points or public-facing areas and are not intended to monitor private guest spaces. No cameras or recording devices are installed inside guest living areas.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• request access to personal information we hold about you
• request correction of inaccurate information
• request deletion of certain personal information
• opt out of marketing communications
• manage cookies through your browser settings

To submit a privacy request, please contact us using the information below. We may need to verify your identity before processing certain requests.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children. If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites or services. Legacy Stays is not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any external sites you visit.

International Visitors

Legacy Stays operates in the United States. If you access our website or services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. By using our services, you understand that your information may be processed outside your home country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When updates are made, the Last Updated date on this page will be revised.

Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

Legacy Stays LLC
Email: support@legacystays.com
Phone: [Primary Phone Number]
Website: www.legacystays.com

Mailing Address
Legacy Stays LLC
[Street Address]
High Point, NC [Zip Code]

Acceptance

By using the Legacy Stays website or services, you acknowledge that you have reviewed this Privacy Policy.